FAQs

Who do I contact to cancel or modify my booking?
To cancel or change your booking, it’s always best to speak to the booking site directly. Can't remember who you booked with? You can find the travel provider's name on your confirmation email.
Where is my booking confirmation?
We would love to be able to provide that information but as bookings are not made directly with trivago, we don't have access to your booking information. It’s always best to speak to the booking site directly. In some cases, it may take up to 72 hours for the booking site to send the booking confirmation. Can’t remember who you booked with? Don't worry! Check out our tips below.
How do I search for my ideal hotel?
Scanning hundreds of booking sites, trivago compares millions of hotel prices to make your search easier. Need help finding the ideal hotel? Use our filter menu to narrow your search. This will help you find something that’s just right for you. Once you’ve found your ideal hotel, click on the deal and you’ll be redirected to the booking site to make your reservation.
How do I report an error while searching
Did you see something on our website that didn’t seem quite right? Well, that’s embarrassing. Our team is working hard to improve your experience
How are the prices of deals displayed on Trivelles Holidays?
Want to know how far your buck is going? On trivago, we like to give you plenty of options. On our results page, you'll see the price listed per hotel, per night. The price shown is the net rate and does not include any additional taxes or fees.
Who do I contact about a refund?
Something went wrong? Need your money back? Do the following issues apply to you? You've got a double booking Your refund hasn't arrived in your account yet There was no reservation upon arrival at the hotel While we’d love to help, the best way to resolve any of the above-mentioned issues is to directly contact the booking site.

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